Typically there are 3 groups of people that will use an office reception or building reception area. Staff, visitors and suppliers/service visits. Office reception design often starts with analysis of the people using the space. Ideally, Staff should have a straightforward entrance procedure, distinct from Visitors, to avoid congestion and make access simple.

Visitors should have a clearly visible focal point to head for. Similarly, service visits or deliveries should have a clear check-in point, but ideally separate from corporate visitors. The use of a sign-in book for each group helps to separate the two. Receptions occasionally suffer from congestion of package deliveries and visitor items such as coats and small cases. Designing in provision for items to be placed out of sight helps to maintain a good first impression.